Shipping

Brillante uses fast and reliable shipping methods to get your items to you quickly and economically.

Stock Availability and Despatch

All items are in stock and ship Monday to Friday excluding public holidays. We ship orders within 3-5 working days of receipt of payment. If you need your item/s sooner, please contact us (or make a note on your order) and we will do our best to accommodate your request.

Domestic Shipping (Australia)

We use Australia Post for domestic deliveries, charged at a flat rate of $15, which includes insurance, signature on delivery and tracking. For all purchases over $250, shipping is free!

Most packages should arrive within 3-5 business days of despatch, but please note that this is Australia Post’s estimate.

International Shipping

We use Australia Post for international deliveries; please ask us for a shipping quote.

Estimated delivery time depends on the destination, so we suggest you refer to Australia Post’s website for more information.

Damaged Packages

Please refuse delivery of damaged or opened packages. Insurance is null and void if you accept a damaged package.

Returns

If you are not totally satisfied with your purchase you can return it to us for a refund.

Returned Items

Items must be returned within 3 weeks of the delivery date and must be in the original condition in which they were supplied.

Refunds

All refunds are made via the same method as payment received. Unless your purchased product was faulty, shipping, insurance and credit card processing costs are non-refundable.

Privacy & Security

Brillante is concerned about the safety and security of our customers. We ensure that our transaction process is extremely safe and that our customer’s information is secure.

By using our website, you consent to the collection and use of the following information by Brillante. Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Brillante is an Australian-based business and is compliant with all state and federal laws governing the operation of the business.

Personal Information

Brillante respects personal information collected via our website. Your email address may be used temporarily to generate an email or order but we will never sell your email address, browsing patterns, or any other information to other parties. When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fill your order. It also helps us in maintaining your account.

Cookies

Brillante uses browser cookies to enhance your visit and enable our online shopping cart. No personal information is stored in cookies. Cookies must be enabled to access all the features of our site.

Payments

All prices are in Australian dollars and you will be charged only in Australian dollars. When you place orders, we use a secure server. All information is protected with SSL (Secure Socket Layering) technology. This secure server software encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

We have several payment options available, all of which are safe and secure. We offer credit card processing, direct deposit and PayPal. Payment by credit card or PayPal is the fastest way to receive your order as there is no clearance delay. Credit Card payments are made directly through WooCommerce Stripe, which is available in the United States, Canada, the UK, Australia, Belgium, France, Germany, Ireland, The Netherlands and more. See which countries Stripe supports.

Your credit card details are kept secure in two ways: a valid SSL certificate is required to run this plugin; secondly it also uses Stripe JS to tokenise credit card numbers to make payments. None of your payment details are stored, nor do we have access to your credit card or financial information.